As a professional business an efficient and modern phone system is a must have for your office. If you select the right one for your office, your phone systems can actually contribute to the growth of your company little by little. After all, great success starts with small steps. Having a good phone system is one of the small steps of a successful business because it streamlines your business’s needs and goals. As a business owner it is important to make good, long-term choices for your company.
This may seem like an easy task to do because you’re just picking a “telephone” but actually, the moment you are inside the phone system market, you will be overwhelmed by the wide variety of options. With different prices, features, and capabilities, you might sweat deciding what phone system is right for your business. Before investing in costly telecommunication equipment, you should talk to a local business phone provider. Also continue reading as we give you four important facts you need to know about the most suitable phone system for your business.
Key Systems Unit (KSU)
The Key Business is the most basic model of phone systems. This is perhaps the phone system most are familiar with. This model of phone system uses the Key System Unit which features a multi-line system sustained by a central control device for connectivity. This is suitable for small businesses with a range of 5-40 employees. It is easy to use as it is relatively comparable to your home telephone. While allowing you to meet your daily responsibilities, the key business also offers attachments to new and more advanced features like KSU-Less which do not need a central power that manually needs to be operated for you to determine phone-line selection, and is wireless. As fair as it sounds, the KSU phone system still has its limitations – it is not as flexible as the other models, and it is not portable. If your business is expanding, it is advisable to upgrade your phone system. However, for a small business starting out, the KSU is probably the most appropriate solution.
Private Branch Exchange (PBX)
The Private Branch Exchange is a more advanced phone system than the key system., This is suitable for a larger business environment with typically more than 40+ employees. This system already has the most basic and needed features of a phone system plus more. The PBX has an uninterruptible power supply (UPS) which means that it would still function even without electricity, allowing your business to remain open and flowing for a certain period of time. It also allows the greatest flexibility, supporting customizable and more complex demands required by a growing business. These customizable features, although they may be quite pricey, prove to be more useful over time so there will be issue if expansion is needed in the future. One important features is that it uses programmable switching devices allowing an automatic route for incoming calls. However, for this programmable switching device to be effective, like the key system, it requires a telecom vendor for you to install and support the equipment. If it is the right fit for your business, then you will enjoy the benefits a PBX system can offer to your business.
Voice over Internet Protocol (VoIP)
The VoIP phone system is the most suitable for you if you have a multi-location business. Using the same number, this phone system allows you to communicate with your employees and business partners from all over the world. You won’t need the traditional telephone where you have to manually find a telephone number off the phonebook. Although it can make connections for you with just the use of the internet, VoIP still requires a telecom provider.
VoIP is an appropriate choice for small businesses. This equipment can be owned and managed by the business itself, and it can be very reasonable with its price. It offers, perhaps one of the most advanced features like auto attending, voicemail, and video conferencing as it works with the both your computer and the internet just like larger corporations are using now. this system’s flexibility allows it to be used in any part of the world.
Hosted or Cloud
The hosted or cloud phone system is an extension to the VoIP system. This is suitable for businesses whose employees need to travel a lot for work. Similar to VoIP, this system also offers video conferencing features, voicemail, and faxing. However, this particular phone system is different from VoIP because this is a virtual phone system. All of the data and the central power of this system are accessed through the internet. This phone system is also suitable for businesses in remote areas but before you install this system in your multi-location businesses, you have to make sure you have already run speed tests of the internet circuit and connection to avoid interruptions in your virtual communication. Hosted or Cloud phone system also offers special features for particularly for those who are in the remote areas.
Now that you know all the main types of business phone systems, it is time to decide which one is suitable for you. Either way, all of these phone systems present good features that will certainly give you, your business, and your clients a great experience and service.
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