A 2015 survey found that 74 percent of small businesses said that voice communication was extremely important or very important to their day-to-day operations.
If you’re part of this 74 percent, you certainly don’t have time for phone issues.
Read on to learn about some of the most common business phone installation problems, as well as how to overcome them.
New technology is always being released. This means that, at some point, your business phone system’s hardware is going to become outdated and won’t work as well as it once did. So, it’s good to get in the habit of updating your phone system regularly.
By updating your phone system every six to ten years, you can stay ahead of the curve and ensure that you don’t miss out on any great new developments.
When your phone system is outdated, it can be difficult to find support technicians who are able to help you when something goes wrong.
Even if you do find someone who can fix your phone, you might end up paying more for their services since they’re working on an older, less popular system. This is another reason to update your system regularly.
Overloaded Phone System
Even if your phone system isn’t outdated, your business might outgrow it as it expands.
You might find that, after a couple years, your current system can’t handle the increased number of calls you’re getting every day.
As your business grows, you might also find that you have a need for a phone system with more special features. For example, you might need to do video or telecom conferences with remote employees. You might also find things like auto responding or touch screens to be useful.
You might not have a need for these things now. But, wouldn’t it be better to have them ready to go when your business does start to grow? Why not prepare for the future and set yourself up for long-term success with your business phone installation?
Insufficient Data Gathering and Reporting
Data gathering and storage is one of the most important things to look for in an office phone system.
A lot of people don’t realize that their phones provide them with a lot of important customer-related data. For example, it can integrate with your customer relationship management (CRM) system to give you the following:
- Call logs to determine high and low-volume periods
- Average on-hold times
- Call recordings
With all this data, you can do a better job at fine-tuning your office operations. It’s helpful because you’re making decisions based on actual numbers, rather than just people’s best guesses.
Expensive Monthly Charges
How much is your typical phone bill? Your current office phone system might be costing you a lot more than you’d like.
When you switch to a more advanced phone system, you can actually decrease your monthly communications costs. This is especially true if you switch to a VoIP (Voice Over Internet Protocol) system.
This type of phone system transmits calls over the internet for free. This system also eliminates the need for a fax machine and makes it easy to add additional phones and forward calls.
Schedule Your Business Phone Installation Today
If you’re looking to upgrade your office phone system, contact us at South Bay Communications & Security today.
Scheduling your business phone installation with us comes with a number of perks, including two-year warranties, free training, and 24-7 emergency service.