Looking to improve the telecommunication system for your retail business?

The technology of business phones has evolved significantly in recent years. For example, 40% of small businesses have adopted VoIP.

Read on to learn 5 key features that you should look for in retail business phones before you buy!

1. Find Me, Follow Me Functionality

Find Me, Follow Me is a sequencing feature of many modern phone systems. It allows you to set rules of how real-time calls are forwarded through the system.

For example, you could set up a sequence that sends calls to an office line first, then to a cell phone if the first line doesn’t pick up, to another employee, or to voicemail or a call center.

For sales-oriented businesses, this feature can make a huge difference on your bottom line.

This type of call forwarding is especially useful for businesses with clients in different time zones. It can allow you or a remote team to take calls outside of regular business hours without a hitch.

2. Scalability

For small businesses that are looking at long-term growth, scalability in business phone systems is key.

Extra physical wiring and equipment can make adding new lines or extensions over time difficult.

For that reason, it’s important to choose a system that can grow with your business so that you don’t need to replace it after a few years.

3. Visual Voicemail

While voicemail is an important cornerstone for companies, listening to voicemails can be a time-consuming task.

Digital phones, like the ESI ePhone 7, allows for visual voicemail. It’s also worth mentioning that this phone functions like a smartphone on your desk!

Voicemail transcriptions can help you and your team cut down on the time spent listening to customer and client voicemail messages.

4. Cloud-Based Systems

Speaking of digital, these types of phone systems allow for cloud functionality.

By moving your phone system to the cloud, you’ll benefit from increased security and simplicity.

For small businesses that don’t have an IT department to handle infrastructure, moving to a cloud-based system allows you to pass off management to a dedicated team.

Cloud-based digital phones cut down on the amount of physical space used in the office for equipment and phone lines. Also, digital systems are often easier to manage using intuitive browser interfaces.

5. Advanced Call Features

Last but not least, advanced call features are a must for business phones in 2018.

Being able to seamlessly monitor calls, whisper in, conference, and record are crucial functions for businesses needing quality assurance.

With a digital infrastructure, these features and more are just a mouse click away!

Looking For Business Phones?

With this checklist in mind, you’ll be equipped with business phones that are a perfect fit for your retail company!

Did we miss any features that you would definitely need for your organization? Let us know in the comments!

Are the business phone options overwhelming? Not sure where to start? Contact us and we’ll be happy to answer any questions you have!